NodinWrite

Guide/Part Ten · Settings & help

Diagnostics & help

If something goes wrong, copy a diagnostic report from GLASS and send it to support with a description of the problem.

  • Help ▸ Report a Problem opens the Help Center form.
  • Help ▸ Copy Diagnostics shows the report: the GLASS version and build, an ID for this installation, your system details (including display scale, language settings, and graphics mode), and the most recent lines of the log. Read it over, then click Copy to clipboard. Exactly what you see goes on your clipboard.
  • Help ▸ Open Log Folder opens the folder that holds the log files.

On Home, the same items are in the Help button (?) at the top right.

To get help, paste the report into the form at nodinwrite.com/help along with a description of the problem, or email both to support@nodinwrite.com.

Note

Nothing is sent automatically. The report stays on your computer until you paste it somewhere yourself. It never contains your writing, your folders, or your license key, but it can include a manuscript's file name.